The Ohio River Bridges East End Crossing

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Joint Board Agenda 12.18

NOTICE OF PUBLIC MEETING
of the
JOINT BOARD
for the
Louisville-Southern Indiana Ohio River Bridges Project
1:00 p.m., Monday, December 18, 2017
Ballroom
Sheraton Riverside Hotel
700 W Riverside Dr., Jeffersonville, IN

 

AGENDA

  1. Approval of Minutes of Previous Meetings
  2. Introduction of new Joint Board members
  3. Consideration of Resolution JB 2017-1 re Amendment to Joint Board By-laws
  4. Consideration of Resolution JB 2017-2 re Approval of Change in Authority to Contract with Toll Services Advisor from INDOT to IFA
  5. Old Business
  6. Adjournment

Tolling Body Agenda 12.18

NOTICE OF PUBLIC MEETING
of the
TOLLING BODY
for the
Louisville-Southern Indiana Ohio River Bridges Project
1:30 p.m., Monday, December 18, 2017
Ballroom
Sheraton Riverside Hotel
700 W Riverside Dr., Jeffersonville, IN

AGENDA
1. Approval of Minutes of Previous Meetings
2. Introduction of new Tolling Body members
3. Consideration of Resolution TB-2017-1 re Amendment to Bylaws
4. Consideration of Resolution TB 2017-2 re Amendment to Business Rules
5. Old Business
6. Adjournment

Steady Crossings, Drivers Save With RiverLink Accounts

Millions could be saved by opening prepaid accounts

Oct. 25, 2017 – The third quarter of tolling on three bridges connecting Louisville and Southern Indiana saw a steady number of crossings, but no significant growth in the number of drivers using transponders to cross the tolled bridges. There were more than 7.7 million crossings of the three tolled bridges in July, August and September. On average, 61 percent of weekday drivers used transponders while crossing the tolled bridges.

“Tolling has been in place for nearly a year, and it’s important all drivers understand that crossing a tolled bridge with a prepaid account and transponder will save them money, no matter how often they use the bridges,” said Megan McLain, innovative finance manager with the Kentucky Transportation Cabinet. “The cost savings are substantial.”

In the third quarter, more than one million crossings were made each month without a transponder. A driver saves $2 per crossing when using a prepaid account and transponder. Drivers could have saved nearly $7 million with prepaid accounts and transponders.

“A transponder is the fastest, easiest and most cost-effective way for drivers to pay the tolls they owe,” said Scott Adams, Indiana Department of Transportation director of tolling for the Ohio River bridges. “It’s also the fastest and easiest way for the states to collect tolls, which is why drivers with transponders and prepaid accounts pay the lowest rates. If a driver has a RiverLink account in good standing and a transponder, there’s no need for an invoice.”

A transponder is a small electronic device placed inside the front windshield of a vehicle, and is used to detect crossings on a tolled facility. When an overhead sensor reads a transponder, the lowest toll rate is deducted from a prepaid account.

Third Quarter Crossings

There were more than 7.7 million crossings on the three tolled bridges in the third quarter of the year, only a slight decrease from the second quarter, which included spring break and some of the summer travel season.

 

Third quarter crossings remained consistent on all three tolled bridges, the I-65 Abraham Lincoln Bridge, I-65 Kennedy Bridge and SR 265 Lewis and Clark Bridge.

There was only a slight increase in the number of drivers crossing tolled bridges with transponders. The average number of weekday drivers using transponders had climbed five percentage points since the first quarter of tolling. 

 

The number of drivers who qualify for the frequent-user discount has remained consistent, averaging around 7,200 drivers per month. 

The frequent-user discount is an automatic credit after 40 trips are posted on any of the three tolled bridges in a calendar month. The credit is 50 percent, and each additional trip that month is also discounted 50 percent.

The frequent-user discount is only for drivers in passenger vehicles with RiverLink personal accounts who maintain a positive balance. The frequent-user discount is per transponder, not per account.

 

RiverLink Accounts and Transponders

The number of RiverLink prepaid accounts and the number of RiverLink local transponders and RiverLink E-ZPass transponders requested continued to grow at a steady pace.

The number of RiverLink prepaid accounts increased nearly 10 percent in the third quarter to more than 137,000 accounts. More than 300,000 transponders had been requested to date.

 

For drivers without prepaid accounts and transponders, cameras capture an image of the license plate and an invoice is mailed to the registered owner of the vehicle. There’s no need for drivers to take any action until the invoice arrives. 

While waiting for an invoice or after an invoice arrives, vehicle owners can contact RiverLink customer service by phone or in person, open a prepaid RiverLink account and receive lower toll rates. Current, outstanding trips will be reduced to the transponder rate. To receive the benefits of conversion, drivers must open a RiverLink account before the bill moves to the collection process.

Initial invoices are for tolls owed, and do not include any penalties. An invoice is mailed to the registered owner of the vehicle. It’s important the owner of the vehicle has his current address on file with the Bureau of Motor Vehicles and County Clerk’s Office, as required by law.

 

Customer Service

The average time to answer a call to RiverLink customer service dropped dramatically in the second quarter of the year, and those gains remained fairly consistent in the third quarter. Nearly 100,000 calls were received in the third quarter. The average time to answer a call to 855-RIV-LINK was less than a minute in July, just over a minute in August and just over two minutes in September.

 

Recent Additions

Automated Payment System and Online Tutorials

Thousands of people are using the automated phone system to make payments to their RiverLink accounts and to pay invoices. The automated payment option was added in May, allowing customers to pay an invoice over the phone without ever talking to a customer service representative. Nearly 100,000 payments were made with the automatic system in the third quarter.


Step-by-step tutorials for managing RiverLink accounts online were added to www.riverlink.com in the third quarter to assist customers in managing their accounts online. The guide offers step-by-step directions for everything from setting up a RiverLink account to adding auto-replenishment to an account to paying an invoice. 

 

RiverLink Starter Kits

RiverLink started selling starter kits this summer, offering another option for purchasing transponders. The kit includes a RiverLink prepaid transponder and reload card. Drivers do not need to register their transponder or car to use the prepaid transponder. They simply purchase the kit, activate it at the store register and maintain a positive balance. Drivers can also convert to a registered RiverLink account to eliminate reloading fees and access additional services.

RiverLink starter kits are sold at all Speedway locations in Kentucky and Indiana, all Thorntons locations in Louisville and Jeffersonville and select Newcomb Oil locations in Kentucky.

 

Revenue to Date

Revenue numbers are preliminary for the third quarter. In the third quarter, $21.7 million was collected and split evenly between Indiana and Kentucky. An additional $2.8 million will be received from E-ZPass systems in other states (drivers who crossed the tolled Ohio River bridges with E-ZPass transponders from other states).

The billing cycle is still active, and additional money is being collected from vehicle owners who have received invoices.

Since the start of tolling on Dec. 30, 2016, more than $56.4 million has been collected and split evenly between the two states.

Revenue collected to date is in line with expectations, and both states are meeting their financial obligations for the Bridges Project. Toll revenue can only be used to meet financial obligations of the project and for operation and maintenance of the project area.

 

 

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Find more information on RiverLink tolling, including answers to frequently-asked questions, at www.RiverLink.com.

Find more details on the Louisville – Southern Indiana Ohio River Bridges Project at www.kyinbridges.com.

 

First Vehicle Registration Holds Expected Next Week

Thousands have paid tolls and fees owed

Oct. 19, 2017Thousands of drivers in Indiana and Kentucky have paid tolls owed to the two states, via RiverLink, and will avoid having a hold placed on their vehicle registration. A registration hold is placed when a toll is not paid after repeated notices. The first holds are expected to be placed next week. Drivers will not be allowed to renew their vehicle registration until tolls and fees owed are paid in full.

Since RiverLink announced pending registration holds last week, nearly 6,500 drivers have paid tolls and fees owed in full. Those drivers have paid nearly $170,000 owed to the two states.

As of last week, around 16,000 registration holds were expected in Indiana and 19,000 in Kentucky. The number of holds will continue to grow as unpaid invoices mature. A registration hold is placed after a toll is unpaid, and at least four RiverLink toll notices have been sent to the customer. The first notice, second notice, violation notice and collections notice are mailed over a minimum of a 135-day period, allowing drivers more than four months to pay tolls owed.

It’s important all drivers using the tolled bridges for faster and safer commutes pay their fair share. Vehicle registration holds are a common enforcement option used by several states to help ensure required tolls and fees are paid.

Paying Tolls Owed

Drivers have several options to pay tolls owed:

  • Pay online at riverlink.com using the reference and license plate numbers on toll notices.
  • Call RiverLink customer service at 1-855-748-5465 and pay using the automated phone system using the reference number on toll notices, or speak with a customer service representative.
  • Visit a RiverLink customer service center at:
    • 103 Quartermaster Ct., Jeffersonville, IN
    • 400 E. Main St., Suite 102, Louisville, KY

Customer service centers are open Monday-Friday from 7 a.m. – 7 p.m. and Saturday from 8 a.m. – 2 p.m.

Payment must be made directly to RiverLink and CAN NOT be accepted by the IN BMV, the KY MVL or a County Clerk’s Office in Kentucky. Shortly after tolls are paid, RiverLink will notify the IN BMV or KY MVL to release the hold on the registration.

Drivers will also receive a RiverLink notification letter in the mail stating the registration hold has been released.

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Find more information on RiverLink tolling, including answers to frequently-asked questions, at www.RiverLink.com.

Find more details on the Louisville – Southern Indiana Ohio River Bridges Project at www.kyinbridges.com.

First Vehicle Registration Holds Expected for Tolls Owed

Registration cannot be renewed when repeated notices are unpaid

Oct. 10, 2017 – Drivers in Indiana and Kentucky who owe tolls to the two states, via RiverLink, will have a hold placed on their vehicle registration when a toll is not paid after repeated notices. Drivers will not be allowed to renew their vehicle registration until tolls and fees owed are paid in full.

A hold is placed on a vehicle registration after a toll is unpaid, and at least four RiverLink toll notices have been sent to the customer. The first notice, second notice, violation notice and collections notice are mailed over a minimum of a 135-day period, allowing drivers more than four months to pay tolls owed.

“Our new and improved bridges mean faster and safer commutes for drivers every day, and are opening the door to new economic opportunities for our region,” said Megan McLain, innovative finance manager with the Kentucky Transportation Cabinet. “It’s important all drivers using the bridges pay their fair share. Vehicle registration holds are a common enforcement option used by several states to help ensure required tolls and fees are paid.”

RiverLink is expected to begin placing holds on vehicle registrations later this month, and will place registration holds on appropriate vehicles on a continuing basis.

“We don’t want drivers to be caught by surprise,” said Scott Adams, Indiana Department of Transportation director of tolling for the Ohio River bridges.  “We’re letting them know now that registration holds will soon be issued, in hopes that affected drivers will reach out to RiverLink and pay tolls owed. By doing so, they can avoid a hold when going to renew their vehicle registration.”

RiverLink customer service will send written notification of registration holds to vehicle owners. Collection calls are also made to affected customers. If a customer does not answer the phone, a message is left to contact RiverLink for important account information.

The Indiana Bureau of Motor Vehicles (BMV) and Kentucky Motor Vehicle Licensing (MVL) are notified when they are required to place a hold on a vehicle registration.

Payment in full is required for RiverLink to release the vehicle registration hold.

Payment must be made directly to RiverLink and CAN NOT be accepted by the IN BMV, the KY MVL or a County Clerk’s Office in Kentucky.

 

Paying Tolls Owed

Drivers have several options to pay tolls owed:

  • Pay online at riverlink.com using the reference and license plate numbers on toll notices.
  • Call RiverLink customer service at 1-855-748-5465 and pay using the automated phone system using the reference number on toll notices, or speak with a customer service representative.
  • Visit a RiverLink customer service center at:
    • 103 Quartermaster Ct., Jeffersonville, IN
    • 400 E. Main St., Suite 102, Louisville, KY

Customer service centers are open Monday-Friday from 7 a.m. – 7 p.m. and Saturday from 8 a.m. – 2 p.m.

 

Shortly after tolls are paid, RiverLink will notify the IN BMV or KY MVL to release the hold on the registration.

 

Drivers will also receive a RiverLink notification letter in the mail stating the registration hold has been released.

Payment plans can be established at any time during the invoicing escalation process by calling RiverLink customer service. Customers are required to pay a down payment of 10 percent of  tolls and fees owed, and a minimum payment amount over a specified time period. However, vehicle registration holds are only released after payment in full has been received.

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Find more information on RiverLink tolling, including answers to frequently-asked questions, at www.RiverLink.com.

Find more details on the Louisville – Southern Indiana Ohio River Bridges Project at www.kyinbridges.com.

For Sale Again: A Chance to Own a Piece of History

Bids are being accepted for three historic properties in Louisville and Jefferson County

September 27, 2017Three historic properties purchased as part of the Ohio River Bridges Project are back on the market. Bids are being accepted for the Drumanard Estate and Rosewell property in eastern Jefferson County and the Grocers Ice building in downtown Louisville.

Listed on the National Register of Historic Places, each property was purchased by the Kentucky Transportation Cabinet (KYTC) as part of the right-of-way acquisition for the Downtown Crossing and East End Crossing construction. The properties were previously offered for sale, but did not receive bids meeting state requirements.

 

Drumanard

Located at 6401 Wolf Pen Branch Road in Prospect, the 53-acre Drumanard Estate includes a historic home with nearly 10,000 square feet, six bedrooms, eight bathrooms and nine fireplaces. The property also includes a guest cottage, a partially finished gardener’s cottage, greenhouse and gazebo.

Even the landscaping surrounding the rolling country estate is historic. Much of the overall landscaping was planned by Olmsted Brothers, a renowned landscape architectural firm, in the early 1900s. Work on the Tudor Revival house was completed in 1929.

An open house will be held on Wednesday, Oct. 4, from 10 a.m. to 2 p.m. Bids are due before the bid opening on Thursday, Oct. 12 at 1:30 p.m.

 

Grocers Ice & Cold Storage

A historic property in a prime location in downtown Louisville, Grocers Ice & Cold Storage is nestled near Butchertown and Louisville’s trendy and burgeoning NuLu District. The building is more than 44,000 square feet, and is one block from Louisville Slugger Field. The original building dates to 1906, with additions built around 1920 and 1952.

An open house will be held on Monday, Oct. 2 from 10 a.m. to 2 p.m. Bids are due before the bid opening on Tuesday, Oct. 10 at 1:30 p.m.

 

 

Rosewell

Located at 6900 Transylvania Avenue in Prospect and sitting near the Ohio River, Rosewell was built in the 1820s with a limestone addition added in 1854.

The 7,200-square-foot house includes six bedrooms, four bathrooms and eight fireplaces. The property includes nearly six acres of land.

An open house will be held on Tuesday, Oct. 3 from 10 a.m. to 2 p.m. Bids are due before the bid opening on Wednesday, Oct. 11 at 1:30 p.m.

 

Sales Information Online

All three properties are being sold by sealed bid, with no minimum bid reserve. All bids must be received before the scheduled bid openings. The Commonwealth of Kentucky reserves the right to reject any or all bids.

Find more information about the properties and sales process at www.kytcproperty.com, or contact Mark McCoy, Division of Right of Way and Utilities, Kentucky Transportation Cabinet, mark.mccoy@ky.gov, 502-782-4945.

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Find more information on the Louisville – Southern Indiana Ohio River Bridges Project at www.kyinbridges.com.

RiverLink Advisory

RIVERLINK STEP-BY-STEP HOW-TO GUIDE NOW AVAILABLE
Customers can find step-by-step help at RiverLink.com

LOUISVILLE, Ky. (Aug. 18, 2017) – It’s now easier for RiverLink customers and drivers who have crossed tolled bridges to get the help they may need. A step-by-step how-to guide has been added to the RiverLink website, www.RiverLink.com.

Drivers will find directions for everything from setting up a RiverLink account to adding auto-replenishment to their account to paying an invoice. The guide offers step-by-step directions and highlighted images from the website to walk drivers through the desired action.

The guide will also help drivers who already have a RiverLink account with the day-to-day management of their accounts. Topics include how to update vehicle information, add money to the account, get a new transponder, file a toll dispute and change to paperless statements.

Drivers without RiverLink accounts who have crossed tolled bridges will be able to use the help guide for such things as paying an invoice, verifying an invoice has been paid and filing a toll dispute.

Drivers can easily access the help guide on the RiverLink website:
1. Go to www.RiverLink.com.
2. Click on the blue “Help” button at the top of the page.
3. Click on Step-by-Step How-To Guide.
4. Click on the topic of choice for step-by-step instructions.

The RiverLink How-To Guide is the latest addition designed to improve the customer experience. Other recent improvements include the addition of more customer service representatives, the start of an automated payment option and the availability of RiverLink starter kits at several retail locations.

Call Response Times

Recent improvements have led to much shorter hold times for customers. The average time to answer a call to RiverLink customer service was less than a minute in both June and July.

The how-to guide is an added resource to help drivers efficiently manage their RiverLink transactions online. Customers can continue to visit one of two RiverLink customer service centers or call RiverLink customer service (855-RIV-LINK) to get the assistance they need.

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Find more information on RiverLink tolling, including answers to frequently-asked questions, at www.RiverLink.com.

Find more details on the Louisville – Southern Indiana Ohio River Bridges Project at www.kyinbridges.com.

Crossings Climb, Call Times Improve In Second Quarter

Major improvements in response times

July 18, 2017The second quarter of tolling on three bridges connecting Louisville and Southern Indiana saw an increase in the number of crossings on the bridges and significant improvements in RiverLink customer service. Tolling on the SR 265 Lewis and Clark Bridge, I-65 Abraham Lincoln Bridge and I-65 Kennedy Bridge started Dec. 30, 2016.

The average time to answer a call to RiverLink customer service dropped dramatically in the second quarter of the year, from an average of 40.5 minutes in the first quarter to an average of 7.9 minutes in the second quarter. Even more improvement was seen in June, the final month of the quarter, when the average time to answer a call was less than a minute.

“We want to thank RiverLink customers for their patience, and let them know significant improvements have been made,” said Megan McLain, innovative finance manager with the Kentucky Transportation Cabinet. “We’re committed to delivering the help customers need in a timely fashion. The numbers show the many improvements we’ve made are working.”

Several steps have been taken to improve the customer experience. The biggest improvement has been increasing the number of customer service representatives. Currently 75 representatives answer calls to RiverLink customer service. Not only are calls being answered more quickly, but the number of calls abandoned has dropped dramatically.

An automated payment option was added in May, allowing customers to pay an invoice over the phone without ever talking to a customer service representative. Several improvements have also been made to the website, including the addition of a RiverLink Help section earlier this year. The RiverLink Help section is currently being updated, and will soon include step-by-step tutorials for managing RiverLink accounts.

Second Quarter Crossings

Nearly one million more drivers crossed the three tolled bridges in the second quarter of the year. Nearly 8 million crossings were recorded on the three bridges in April, May and June.

The average number of weekend and weekday crossings on tolled bridges both increased in the second quarter. The average number of weekday crossings climbed just over 10 percent in the second quarter, and the average number of weekend crossings climbed just over 18 percent.

The number of crossings increased on all three of the tolled bridges in the second quarter, with the largest increase seen on the Lewis and Clark Bridge.


Accounts and Transponders

Consistent growth was seen in the second quarter in the number of RiverLink accounts, and the number of RiverLink local transponders and RiverLink E-ZPass transponders requested. The number of RiverLink accounts increased 17 percent in the second quarter, with nearly 126,000 accounts opened by the end of June. A total of nearly 276,000 RiverLink local transponders and RiverLink E-ZPass transponders have been requested.

“We’re pleased to see more people opening RiverLink accounts and getting RiverLink transponders,” said Andy Dietrick, spokesperson for the Indiana Department of Transportation. “However, we’re not seeing a substantial increase in the number of drivers crossing tolled bridges with transponders. It’s important for all drivers to remember that when they cross with a transponder and prepaid account, they’re paying the lowest toll rates.”

An average of 59 percent of drivers crossed tolled bridges with transponders during weekdays in the second quarter, an increase of 3 percentage points from the first quarter of the year.

Drivers Without Accounts

More drivers in Kentucky and Indiana crossed the tolled bridges with transponders in the second quarter. The number of Kentucky drivers crossing the tolled bridges without prepaid accounts and transponders dropped more than 14 percent, and the number of Indiana drivers crossing without prepaid accounts and transponders dropped nearly 12 percent. The number of out-of-state drivers without transponders and prepaid accounts dropped 3 percent from the first quarter.

For drivers without prepaid accounts and transponders, cameras capture an image of the license plate and an invoice is mailed to the registered owner of the vehicle. There’s no need for drivers to take any action until the invoice arrives. Initial invoices are for tolls owed, and do not include any penalties.

Frequent-User Discount

The number of drivers who qualified for the frequent-user discount was consistent, with a 2 percent increase in the number of frequent-users in the second quarter of the year.

The frequent-user discount is an automatic credit after 40 trips are posted on any of the three tolled bridges in a calendar month. The credit is 50 percent, and each additional trip that month is also discounted 50 percent.

The frequent-user discount is only for drivers in passenger vehicles with RiverLink personal accounts who maintain a positive balance. The frequent-user discount is per transponder, not per account.

Revenue to Date

Revenue numbers are preliminary for the second quarter. At the end of the second quarter, nearly $35 million had been collected and split evenly between Indiana and Kentucky. An additional $3.3 million will be received from E-ZPass systems in other states (drivers who crossed the tolled Ohio River bridges with E-ZPass transponders from other states).

The billing cycle is still active, and additional money is being collected from vehicle owners who have received invoices.

Revenue collected to date is in line with expectations, and both states are meeting their financial obligations for the Bridges Project. Toll revenue can only be used to meet financial obligations of the project and for operation and maintenance of the project area.

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Find more information on RiverLink tolling, including answers to frequently-asked questions, at www.RiverLink.com.

Find more details on the Louisville – Southern Indiana Ohio River Bridges Project at www.kyinbridges.com.

Riverlink Transponders Available At Retail Locations

Prepaid transponders available at Speedway locations in KY and IN

June 29, 2017 –  Drivers have another option for purchasing RiverLink transponders. RiverLink starter kits are now available at Speedway locations throughout Kentucky and Indiana. The kit includes a RiverLink prepaid transponder that can be used on the three tolled bridges connecting Louisville and Southern Indiana, a reload card and a RiverLink customer agreement.

The retail kits are sold at all Speedway locations in Indiana and Kentucky, and should be in stock at all 381 stores in the two states. The transponders are sold at 258 Speedway locations in Indiana and 123 locations in Kentucky, including more than two dozen locations in Louisville.  Additional retailers are expected in the future.

Drivers do not need to register their transponder or their car to use the prepaid transponder. They simply need to purchase the kit and activate it at the store register. The RiverLink starter kit can be found with other prepaid cards and gift cards in Speedway stores.

Using a RiverLink Starter Kit

Purchasing and using a RiverLink retail kit is easy:

  1. Load $20 to $500 on the transponder at checkout. There is a one-time $3.00 activation fee.
  2. Place the transponder on the inside of the car windshield, as instructed.
  3. The RiverLink prepaid transponder is ready to use on any of the three Louisville – Southern Indiana Ohio River tolled bridges.
  4. Keep the RiverLink card and use it to reload the prepaid RiverLink transponder at a participating Speedway location. The minimum balance to reload a prepaid transponder is $20. There is a $1.50 reloading fee every time money is added to the transponder.

Money can only be added to a prepaid retail transponder by using the reload card at a participating Speedway location, not a RiverLink customer service center.

A positive account balance is required to pay the lowest toll rates. If the prepaid retail RiverLink transponder reaches a zero balance, drivers will pay higher toll rates, and receive an invoice in the mail.

The tolled bridges are the I-65 Abraham Lincoln Bridge, the I-65 Kennedy Bridge and the SR 265 Lewis and Clark Bridge.

Customers can call 855-RIV-LINK (855-748-5465) to check the balance on the reloadable, prepaid transponder. The transponder number, located on the back of the reload card, is needed. The number is also available on the RiverLink local transponder.

RiverLink local transponders are non-transferable and can’t be moved from vehicle to vehicle. If a driver attempts to remove the transponder from the windshield, the transponder will be destroyed.

Registering a RiverLink Prepaid Transponder

Drivers can choose to register prepaid transponders to eliminate reloading fees and to access additional services.

Registering the transponder allows customers to better manage their RiverLink account. Customers can check account balances and add money to the account online, through the automated phone system or by talking to a customer service representative.

To register a prepaid transponder purchased at a retail location:

  1. Call 855-RIV-LINK (855-748-5465) or visit a RiverLink customer service center.
  2. Provide personal and vehicle information (license number, year, make, model and color) to register the transponder.
  3. Enjoy the full benefits of a RiverLink prepaid account, with no reloading fees, access to auto-replenishment and access to account statements.

RiverLink is all-electronic tolling with no stopping, no slowing, no lines and no coin machines. Toll rates range from $2-$12, depending on the size of the vehicles. Drivers with prepaid accounts and transponders pay the lowest rates.

For drivers without prepaid accounts and transponders, cameras capture an image of the license plate and an invoice is mailed to the registered owner of the vehicle. There’s no need for drivers to take any action until the invoice arrives. Initial invoices are for tolls owed, and do not include additional fees.

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Find more information on RiverLink tolling, including answers to frequently-asked questions, at www.RiverLink.com.

Find more details on the Louisville – Southern Indiana Ohio River Bridges Project at www.kyinbridges.com.

HELP AT YOUR FINGERTIPS: AUTOMATED SYSTEM NOW AVAILABLE

Add money to your RiverLink account or pay an invoice by phone 24/7

LOUISVILLE, Ky. (May 26, 2017) –  You can add money to your RiverLink prepaid account or pay your RiverLink invoice by picking up the phone. A new automated system means there’s no need to talk to a customer service representative to check your RiverLink account balance, add money to your prepaid account or pay an invoice. The automated phone system is available 24 hours a day, 7 days a week.

RiverLink account holders can continue to manage their accounts and drivers with invoices can continue to make payments online, www.RiverLink.com. Use the green buttons at the top of the home page.

RiverLink Account Holders

Drivers with RiverLink prepaid accounts can call 855-RIV-LINK to check their account balance, and to add money to their accounts. There’s no need to talk to a customer service representative. Drivers will need their RiverLink account number and their 4-digit PIN number.

If drivers don’t remember their PIN number, it’s available online at www.RiverLink.com. Drivers should click Account Features and Edit Account to highlight and reveal the 4-digit PIN number.

Account holders simply press 1, enter their RiverLink account number and follow voice prompts to add money to their account. Money can be added using a credit card or debit card.

RiverLink Invoices

In addition to the existing online payment option, drivers who receive RiverLink invoices now have the option of paying the invoice through the automated phone system. After calling 855-RIV-LINK, drivers should hit 2 if calling about an invoice. To make a payment, a driver should then hit 1, enter the reference number located on the toll invoice and follow voice prompts.

Payments can be made by credit card or debit card. There’s no need to talk to a customer service representative. Drivers will receive a confirmation number after making a payment.

Violation Notices

The first violation notices will soon be sent to drivers who have outstanding toll invoices. A violation notice is sent after the first and second toll notices have not been paid. Invoices are mailed using the following schedule:

  1. The first RiverLink invoice includes only tolls owed, and no additional fees. Vehicle owners have 30 days to pay the bill.
  2. If the bill is not paid, a second invoice will be mailed that includes a $5 administrative fee. Vehicle owners have 20 days to pay the second notice.
  3. If the second bill is not paid, the vehicle owner is in violation and a $25 violation fee is added to the third invoice. The driver has 30 days to pay the third bill.
  4. If the invoice is still not paid, the bill moves to collections and a $30 collections fee is added to the total amount. In addition to moving to the collections process, vehicle owners in Kentucky and Indiana who do not pay their tolls may face restrictions on vehicle registration until tolls and related fees are paid.

The majority of violation notices are being sent on a delayed schedule, which has allowed more time for drivers to pay first and second notices received. The additional time has also allowed for continued improvements to the customer service call center. Call volume remains high, but additional staff is helping to shorten hold times.

Drivers continue to have the option of leaving a preferred callback number, and a customer service representative will return the call. The callback feature is offered through 3 p.m. each day, to help ensure timely responses. If the return call is missed, the driver must leave his number again to get back in the call queue.

Drivers with violation notices will begin receiving them in early June. The violation notices will be sent on a continuing cycle. Enforcement ensures tolling is fair, and helps to keep rates as low as possible.

Auto-Replenishment

RiverLink is all-electronic tolling, and drivers with prepaid RiverLink accounts and transponders pay the lowest toll rates. It’s not enough to have a RiverLink account. Tolling is prepaid, and drivers must maintain a positive account balance.

If an account reaches a negative balance, the driver will pay a higher toll rate and receive an invoice in the mail. If a driver crosses a tolled bridge with a negative balance, the account will be locked until tolls owed are paid.

Drivers who choose auto-replenishment will always have a positive balance, and will pay the lowest toll rates. When a RiverLink account reaches a low balance, the replenishment amount is automatically added to the account using the payment method on file.

RiverLink account holders can set up auto-replenishment in 3 easy steps:

  1. Log on to the prepaid RiverLink account at www.RiverLink.com.
  2. Click Payments/Manage Payment Methods to add a payment method.
  3. Click Account Features/Edit Account to choose auto-replenishment. Be sure to save changes.

The minimum replenishment amount is $20.00, and the minimum account balance to trigger auto-replenishment is $6.00. Drivers should consider a replenishment amount that matches expected monthly toll usage.

 

RiverLink is all-electronic tolling with no stopping, no slowing, no lines and no coin machines. Toll rates range from $2-$12, depending on the size of the vehicles. Drivers with prepaid accounts and transponders pay the lowest rates.

Drivers can open a prepaid RiverLink account at www.RiverLink.com. New account holders will pay the lowest toll rates, if they’ve established a prepaid account, while they wait for their transponders to arrive.

For drivers without prepaid accounts and transponders, cameras capture an image of the license plate and an invoice is mailed to the registered owner of the vehicle. There’s no need for drivers to take any action until the invoice arrives. Initial invoices are for tolls owed, and do not include any penalties.

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Find more information on RiverLink tolling, including answers to frequently-asked questions, at www.RiverLink.com.

Find more details on the Louisville – Southern Indiana Ohio River Bridges Project at www.kyinbridges.com.

 

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