The Ohio River Bridges East End Crossing

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RiverLink Help

Have a question? Save some time. Check here for a possible answer.

Think you were charged in error? Did you make a crossing that didn’t post to your account?

  • Fill out this dispute form: https://riverlink.com/downloads/Toll_Dispute_Form.pdf.
  • Return the toll dispute form by email, mail or in person at a customer service center. You’ll get a written response within 30 days.
  • If you’re disputing a crossing that hasn’t posted, wait at least a week for the trip to post prior to filing a dispute. Include the date, approximate time of the trip, license plate number and transponder number when filing your dispute.
  • A single dispute form can cover multiple transactions. You do not need to fill out a dispute form for individual crossings.

Don’t let your account reach a negative balance!

  • You need to keep money in your account to pay for trips across tolled bridges. It’s not enough to just have a RiverLink account.
  • If your RiverLink account reaches a negative balance, the next time you cross a tolled bridge, you’ll pay a higher rate and receive an invoice in the mail.
  • Accounts with a negative balance will be locked until tolls owed are paid.
  • If your account has a negative balance, trips taken will not count toward the frequent-user discount.
  • The minimum balance of $20 for a personal account is likely not enough if you intend to use tolled bridges every day.
  • Auto-replenishment is the best way to avoid a negative balance.

Why is my RiverLink account locked?

  • Your prepaid RiverLink account will be locked if you cross a tolled bridge after your account has reached a negative balance.
  • Your account will remain locked until you pay tolls owed.
  • Contact a customer service representative by phone or in person to pay tolls owed and add money to your account.
  • Auto-replenishment is the best way to avoid a negative balance and higher toll rates.

What is auto-replenishment, and how does it work?

  • Auto-replenishment starts when you add a payment form (credit card, debit card or checking account) to your RiverLink prepaid account.
  • When you reach a low balance, money is automatically added to your account from your chosen payment method to ensure you never reach a negative balance, and never pay a higher toll rate.
  • You can set up auto-replenishment online, by phone or in person at a customer service center.
  • To set up auto-replenishment online, log in to your account and click the Account Features tab and Edit Account.
  • Be sure to complete the two-step process and check the box, authorizing auto-replenishment and click save at the bottom of the page.
  • Auto-replenishment amounts can be managed online (log in, go to Payment tab and choose Manage Payment Methods), by phone or at a customer service center.
  • Consider a replenishment level that matches expected monthly toll expenses.

I thought I set up auto-replenishment, but it’s not working.

  • It’s easy to check if auto-replenishment is in place. Log in to your account and click the Account Features tab and Edit Account.
  • Be sure to complete the two-step process and check the box, authorizing auto-replenishment and click save at the bottom of the page.
  • If your credit card expires or is not valid, auto-replenishment will not work.
  • It’s a good idea to add a secondary, back-up payment source in case the first payment method fails.

Why is more money being added to my account?

  • If you’ve set up auto-replenishment, more money will be added to your account when you reach a low balance, one-third of your minimum balance.
  • You control the level of replenishment, with a minimum of $20 for personal accounts.
  • You can manage payment options online. Log in to your account, go to the Payment tab and choose Manage Payment Methods.
  • You can also manage payment methods by calling or visiting a customer service center.

My account balance is low. How do I add more money to my account?

  • You can add more money to your account online, by phone or in person at a customer service center.
  • Log in to your account and click on the Payments tab and select Make a Payment.
  • Low balance reminders are sent automatically. Request low-balance reminders by e-mail to help ensure timely reminders, and check your spam folder to make sure you’re not missing notifications.
  • Notifications sent by mail may arrive after an account reaches a negative balance.
  • Consider auto-replenishment to save time and avoid a negative balance.

I want to set up a RiverLink account, but the website indicates I already have an account.

  • If you’ve crossed a tolled bridge, you’re in the system. That means your license plate is associated with crossings on tolled bridges.
  • You have to pay tolls owed before you can set up your RiverLink prepaid account.
  • Contact a customer service representative by phone on in person to reduce tolls owed and set up your RiverLink prepaid account.
  • Tolls owed will be reduced to the lower, transponder rate (one-time only!) if you set up a prepaid RiverLink account.

How do I get my frequent-user discount?

  • The frequent-user discount is automatic. 40 crossings (20 round trips) must post for the calendar month before the discount is received.
  • The frequent-user discount is per transponder, not per account.
  • The frequent-user discount is only for drivers in passenger vehicles with RiverLink personal accounts who maintain a positive balance.
  • You must have enough money in your account to prepay all trips. For example, 40 trips at $2 per crossing = $80.
  • Trips taken with a negative balance will not count toward your frequent-user discount. Consider signing up for auto-replenishment to always keep a positive balance.
  • After 40 crossings are posted to the account, it can take a few days for the credit to post.

How can I tell how many crossings I’ve made?

  • Log in to your RiverLink account and click on Account Features.
  • Click on Transaction History.
  • Use the Set Filters button at the bottom to filter trips by transponder or license plate. You can copy crossings into Microsoft Excel or other spreadsheets.

I should be a frequent-user, but not all of my crossings have posted to my account.

  • Check to make sure your transponder is mounted correctly.
  • Give crossings time to post. Some trips across tolled bridges will go to image review, even if you have a transponder. They can take several days to post.
  • Don’t take additional trips because some crossings may not have posted to your account yet. Additional trips will result in additional tolls owed.
  • If it’s been more than a week since you’ve made a crossing and it hasn’t posted, fill out this dispute form: https://riverlink.com/downloads/Toll_Dispute_Form.pdf.
  • Be sure to include the date, approximate time of the crossing, your license plate number, RiverLink account number and transponder number.
  • Return the toll dispute form by email, mail or in person at a customer service center. You will get a written response within 30 days.

Why didn’t my crossing count toward my frequent-user discount?

  • The frequent-user discount is only for drivers in passenger vehicles with RiverLink personal accounts who maintain a positive balance.
  • Crossings made with a negative balance will not count toward the frequent-user discount. Consider auto-replenishment for your account.
  • Only crossings in passenger vehicles count toward your frequent-user discount. Additional height on a 2-axle vehicle (accessories, ladders or cargo more than 7 ½ feet tall) or additional axles (pulling a boat or trailer) changes vehicle classification and those trips will not count toward the discount.

Why am I being charged $5 for a trip that usually costs me $2?

  • If you have a transponder and a prepaid account, you’re paying the lowest rates based on your vehicle classification.
  • Toll rates are based on vehicle height and number of axles.
  • If you’re in a 2-axle vehicle that is over 7 ½ feet, you will be charged as a medium vehicle, $5 with a transponder.
  • Vehicle accessories, ladders on top of a truck and cargo in a pickup are considered part of a vehicle.
  • Crossing a bridge with additional axles, such as pulling a boat or trailer, will lead to higher toll rates.

Why can’t I see my license plate number on my account statement?

  • If you have a valid transponder, that is how your trip is recorded by RiverLink.
  • Your transponder number will be identified on each crossing.

When will I receive an invoice?

  • Invoices are sent to vehicle owners without transponders and without prepaid accounts.
  • You will receive an invoice if your account has a negative balance. Consider auto-replenishment.
  • An invoice is sent to the address of the registered owner of the vehicle.
  • Two one-way crossings in a passenger vehicle will trigger an invoice. Any additional trips for the next 15 days are collected, and the invoice is mailed to the owner of the vehicle.
  • Additional crossings after the initial invoice, and multiple vehicles registered to the same address will be billed in separate invoices.
  • Initial invoices for the RiverLink system may take longer than normal to receive.

I’ve received an invoice, now what do I do?

  • Invoices can by paid online, by mail, by phone or in person at a RiverLink customer service center.
  • The first RiverLink invoice includes only tolls owed.
  • Pay the bill within 30 days to avoid additional fees.
  • Consider opening a RiverLink prepaid account to pay the lowest toll rates.

I crossed a tolled bridge. Do I have to wait for an invoice to pay?

  • No, but you do have to wait several days for the trip to post to the RiverLink system.
  • You can call customer service after the trip has time to post, and supply your license plate number to pay tolls owed. You can also pay the toll at a customer service center.
  • To pay online, you will need to wait to receive an invoice first.
  • Consider opening a RiverLink prepaid account to pay the lowest toll rates.

Where’s my transponder?

  • If you order a RiverLink local or RiverLink E-ZPass online or by phone, it will be mailed to you, free of charge.
  • Expect to receive your transponder about two weeks after you have placed your order.
  • If you have not received your transponder in a timely fashion, check with customer service by email or phone. Be sure to include your account number.

Where do I mount my transponder?

  • The transponder goes on the inside of your windshield, as high and as central as possible, close to the rearview mirror, https://riverlink.com/downloads/MountingInstructions.pdf.
  • Avoid the black dots that may surround your rearview mirror. They can keep your transponder from being read accurately.
  • Keep the transponder 3 inches away from metal framing.

 

How do I get a replacement transponder?

  • You can request a replacement transponder online, by phone or at a customer service center.
  • Log in to your account and click on the Transponder tab and Replace Transponder.

I bought a new car. What do I do?

  • New vehicles can be added to your account online, by phone or in person at a customer service center.
  • Log in to your account, click on the Vehicles tab and Add Vehicles.
  • Add your temporary license plate number using the state where you expect to receive your permanent license plate.
  • Expect to receive your transponder in about two weeks.
  • Be sure to update your license plate information when you receive your permanent license plate.

I have a new license plate. What do I do?

  • New license plates can be added to your account online, by phone or in person at a customer service center.
  • Log in to your account, click on the Vehicles tab and Edit Vehicles to update your license plate information.
  • You do not need a new transponder unless you get a new vehicle.

I sold my car. What do I do?

  • When you sell your vehicle, remember to remove the transponder from the vehicle.
  • Remove the sold vehicle from your account online, by phone or in person at a customer service center.
  • Log in to your account, click on the Vehicles tab and Edit Vehicles to remove the sold vehicle from your account.

I crossed a tolled bridge in a rental car. What do I do?

  • If you are in a rental car, you should contact your rental car agency for terms and conditions of payment.
  • These transactions are often sent to the rental car company’s E-ZPass account, and must be paid through the rental car company.
  • These transactions are not available for payment by RiverLink.

Still need us? Contact RiverLink customer service.

  • By email: inquiry@riverlink.com. Expect a response in 3-5 days.
  • By phone: 1-855-RIV-LINK (748-5465). Call volumes are high.
  • Avoid long hold times:
    • Call early in the day and/or use the callback option.
    • The callback option is offered until 3 p.m., Monday-Friday.
    • Expect a return call later in the day, or early the following day.
    • If you miss the call from RiverLink, be sure to call back to be added to the queue again.
  • In person at a customer service center:
    • 103 Quartermaster Station, Jeffersonville, IN (near City Hall)
    • 400 E. Main, Louisville, KY (across from Slugger Field, with free curbside parking)
  • Customer service centers and phone lines are open 7 a.m. – 7 p.m. Monday – Friday.
  • Customer service centers and phone lines are open 8 a.m. – 2 p.m. Saturday.

RiverLink Operational Update: First Month of Tolling

Feb. 1, 2017 –  The first full month of tolling is complete on three Ohio River bridges connecting Louisville and Southern Indiana. Tolling on the new SR 265 Lewis and Clark Bridge, the new I-65 Abraham Lincoln Bridge and the improved I-65 Kennedy Bridge started Dec. 30.

The number of crossings with transponders climbed each week, with 56.5 percent of vehicles with transponders the last full week of January. Nearly 60 percent of vehicles crossing this week had transponders. Drivers with prepaid accounts and transponders pay the lowest rates.

There were a total of 2,244,476 crossings of tolled bridges in January. The highest number of crossings was seen the last full week in January, when an average of nearly 81,000 drivers crossed tolled bridges each day. That number is expected to climb in the coming weeks and months.

 

JANUARY DAILY AVERAGES
  Weekdays Weekends/Holidays
Avg. Crossings/Day 80,858 57,030
Transponder Usage 53.7% 40.2%

 

WEEKDAY TRAFFIC AND TRANSPONDER USAGE  
1/3-1/6 1/9-1/13 1/17-1/20 1/23-1/27 1/30-1/31
Week 1 Week 2 Week 3 Week 4 Week 5
Total Crossings 330,835 399,779 326,377 403,263 156,896
Avg. Crossings 82,709 79,956 81,594 80,653 78,448
Avg. Transponder Usage 45.0% 52.5% 54.6% 56.5% 58.9%
Note: Week 1 and Week 3 are 4-day weeks that do not include the New Year and Martin Luther King Jr. holidays. Week 5 only includes Jan. 30 and Jan. 31.


Transponders

The number of drivers crossing tolled bridges with transponders is expected to continue to increase as more accounts are opened and transponder orders are fulfilled. More than 30,000 drivers have opened RiverLink accounts and are waiting for RiverLink local transponders.

RiverLink local transponders are in stock, and orders are being fulfilled. Drivers with RiverLink local transponders on back order are expected to receive them later this month. Drivers with prepaid RiverLink accounts are paying the lowest rates as they wait for transponders to arrive.

 

Transponders requested to date: 204,000

RiverLink local transponders: More than 166,000

RiverLink E-ZPass transponders: More than 37,000

RiverLink accounts to date: 95,000

 

Vehicles Crossing Tolled Bridges Without RiverLink Accounts

Vehicles without accounts or transponders: 355,000 drivers

 

Vehicles with license plates registered in IN: Nearly 187,000

Vehicles with license plates registered in KY: More than 150,000

Vehicles with license plates from other states: Nearly 18,000

 

These are trips taken by drivers without RiverLink prepaid accounts or whose accounts have a negative balance. The majority of these drivers have taken very few trips over tolled bridges, with 70 percent owing $12 or less in tolls.

Invoices are being processed and mailed. Invoices are sent to the registered owner of the vehicle. Vehicle owners who receive invoices can contact RiverLink customer service by phone or in person, open a prepaid RiverLink account and tolls owed will be adjusted to lower, transponder rates. Trips taken before opening a prepaid RiverLink account will not qualify for the frequent-user discount.

 

Frequent Users

Frequent users to date: 3,800 in January

This number is expected to increase slightly as trips taken in the month of January continue to post. The frequent-user discount is automatic, but 40 trips must post before the discount is received. It can take several days for transactions to post. The frequent-user credit will post after the 40th trip is processed and recorded for the month of January, even if the trip doesn’t post until February.

The frequent-user discount is per transponder, not per account. The frequent-user discount is only for drivers in passenger vehicles with RiverLink personal accounts who maintain a positive balance.

Crossings by Bridge

TOTAL WEEKDAY CROSSINGS BY BRIDGE
1/3-1/6 1/9-1/13 1/17-1/20 1/23-1/27
Week 1 Week 2 Week 3 Week 4
Lincoln 140,574 161,586 132,812 163,361
Kennedy 127,033 164,322 132,987 164,066
Lewis and Clark 63,228 73,871 60,308 75,836

 

AVERAGE WEEKDAY CROSSINGS BY BRIDGE
1/3-1/6 1/9-1/13 1/17-1/20 1/23-1/27
Week 1 Week 2 Week 3 Week 4
Lincoln 35,144 32,317 33,203 32,672
Kennedy 31,758 32,864 33,247 32,813
Lewis and Clark 15,807 14,774 15,077 15,167

Note: Week 1 and Week 3 are 4-day weeks that do not include the New Year and Martin Luther King Jr. holidays.

 

Opening a RiverLink Account

RiverLink is the name of the new, all-electronic tolling system. There’s no stopping, no slowing, no lines and no coin machines. Toll rates range from $2-$12, depending on the size of vehicle and whether the driver has a prepaid RiverLink account and transponder.

Drivers can open a RiverLink account online at www.RiverLink.com, by phone at 855-RIV-LINK or in person at one of two RiverLink customer service centers.

Customer service centers are located at 400 E. Main St. in Louisville and 103 Quartermaster Ct. in Jeffersonville. The centers are open 7 a.m. – 7 p.m. Monday – Friday. They are also open 8 a.m. – 2 p.m. Saturday.

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The Louisville – Southern Indiana Ohio River Bridges Project includes two new bridges and their approaches, an improved Kennedy Bridge and reconstruction of the Kennedy Interchange, where I-65, I-64 and I-71 come together in downtown Louisville. The new Abraham Lincoln Bridge carries six lanes of I-65 northbound traffic. The improved Kennedy Bridge carries six lanes of southbound traffic. The Lewis and Clark Bridge connects the Gene Snyder Freeway in Prospect, Ky. with State Road 265 (Lee Hamilton Highway) in Utica, Ind. Find more details on the Ohio River Bridges Project at www.kyinbridges.com.

Kentucky: Lane closures to continue through February 9, 2017

February 6, 2017 – Closure of the left lane of KY 841 (the Gene Snyder Freeway) northbound through the tunnel will continue February 7 – February 9, 2017 from 8 p.m. – 5 a.m. each day.

The right lane of KY 841 northbound between Brownsboro Road and I-71 will be closed on February 8 and February 9 from 9 a.m. – 3 p.m. each day.

Kentucky: Shoulder work on KY 841 to continue

February 6, 2017– Crews with Walsh-Vinci Construction will continue performing work on the northbound and southbound shoulders of KY 841 (the Gene Snyder Freeway) and the northbound ramp to US 42 from approximately 9 a.m. — 3 p.m. each day until the work is completed.

Motorists are asked to use caution while driving in the area.

Kentucky: Lane closures to continue January 30 – February 3, 2017

January 30, 2017  – Closure of the left lane of KY 841 (the Gene Snyder Freeway) northbound through the tunnel and the left lane of KY 841 southbound through the tunnel will continue January 30 – February 3, 2017.
The right lane of I-71 southbound will be closed two miles north of KY 841 (the Gene Snyder Freeway) starting January 30 at 9:00 p.m. through 5:00 a.m. on February 1.

 

RiverLink Hits Milestone: 200,000 Transponders

Nearly 100,000 RiverLink accounts opened

Jan. 26, 2017 – Less than one month after the start of tolling on three Ohio River bridges connecting Louisville and Southern Indiana, RiverLink has hit a major milestone. More than 200,000 RiverLink transponders have been requested to date.

Drivers have requested nearly 164,000 RiverLink local transponders and nearly 37,000 RiverLink E-ZPass transponders. Tolling on the new SR 265 Lewis and Clark Bridge, the new I-65 Abraham Lincoln Bridge and the improved I-65 Kennedy Bridge started Dec. 30.

Because of extremely high demand, RiverLink local transponders were out of stock for a short period of time. RiverLink local transponders are back in stock at customer service centers in Louisville and Jeffersonville, and orders are being fulfilled for drivers who opened RiverLink accounts online or by phone in late December and January.Riverlink

Drivers who requested RiverLink local transponders should expect to receive them by mid-February. It’s important for drivers to properly mount their transponders as soon as they arrive. A transponder is placed on the inside of the windshield, as high and as central as possible. It may be placed on the driver side or passenger side of the rearview mirror.

Drivers with prepaid RiverLink accounts are paying the lowest rates while waiting for transponders to arrive. RiverLink E-ZPass transponders have remained in stock.

More than 93,000 RiverLink accounts have been opened to date. Drivers with prepaid accounts and transponders pay the lowest rates.

Outstanding Tolls Reduced for New Account Holders

The first RiverLink invoices are being processed. Vehicle owners who receive invoices can contact RiverLink customer service by phone or in person, open a prepaid RiverLink account and receive lower toll rates. Vehicle owners can request that current, outstanding tolls be reduced to the transponder rate. Trips taken before opening a prepaid RiverLink account will not qualify for the frequent-user discount.

It costs $2 to cross a tolled bridge in a passenger vehicle with a RiverLink prepaid account and transponder, and $4 to cross a tolled bridge without an account and transponder.

Vehicle owners must complete three steps:

  1. Call 855-RIV-LINK or visit a RiverLink customer service center
  2. Pay the current invoice (outstanding tolls will be reduced to transponder rates)
  3. Open a prepaid RiverLink account

Vehicle owners are not able to open a RiverLink account online if there are outstanding tolls associated with the license plate.

Customer service centers are located at 400 E. Main St. in Louisville and 103 Quartermaster Ct. in Jeffersonville. The centers are open 7 a.m. – 7 p.m. Monday – Friday. They are also open 8 a.m. – 2 p.m. Saturday.

Waiting for Transactions to Post

Drivers should allow several days for their trips over tolled bridges and transactions to post. Drivers with RiverLink transponders mounted in their vehicles will typically see toll activity post to their accounts within 24-48 hours. If the transaction is being reviewed, it may take several days to post.

It will take several days for drivers waiting for transponders to arrive to see their trips post on their account. License plates are scanned and matched to prepaid accounts.

Frequent-User Discount

The frequent-user discount is per transponder, not per account. The credit is automatic after 40 trips are posted on any of the three tolled bridges in a calendar month. The frequent-user discount is only for qualifying drivers in passenger vehicles with RiverLink transponders and a prepaid RiverLink account in good standing.

The frequent-user discount is automatic, but 40 trips must post before the discount is received. It can take several days for transactions to post. The frequent-user credit will post after the 40th trip is processed and recorded for the month of January, even if the trip doesn’t post until February.

Drivers can monitor account activity by logging into their account at www.RiverLink.com. After allowing ample time for transactions to post, an email is the easiest way to ask questions about account activity. Drivers can direct their questions to riverlink.inquiry@riverlink.com. Drivers should include their license plate number, account number and transponder number.

Replenishing Accounts

With tolling underway, it’s important for drivers to monitor their account balance. If drivers reach a zero or negative balance, they will pay higher toll rates and crossings won’t count toward the frequent-user discount.

Drivers can link a credit card, debit card or checking account to their prepaid RiverLink account, to automatically replenish their account when reaching a low balance. The minimum replenishment amount is $20. Drivers with auto-replenishment need to have an updated, valid payment option associated with their account.

Drivers can also choose to receive a low-balance alert. When their RiverLink account reaches a low balance, drivers will receive an e-mail alert, and will then need to add more money to their prepaid account. Additional funds can be added online, by phone or in person at a customer service center.

Callback Feature Available

High demand has led to lengthy hold times for drivers calling RiverLink (855-RIV-LINK). Additional customer service representatives are now in place, and a callback feature is available. Drivers have the option of leaving a preferred callback number, and a customer service representative will return the call.

The callback feature is offered through 3 p.m. each day, to help ensure a timely response.

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RiverLink is the name of the new, all-electronic tolling system. There’s no stopping, no slowing, no lines and no coin machines. Toll rates range from $2-$12, depending on the size of vehicle and whether the driver has a prepaid RiverLink account and transponder.

The new I-65 Abraham Lincoln Bridge, the improved I-65 Kennedy Bridge and the new SR-265 Lewis and Clark Bridge are tolled. The Sherman Minton Bridge and the Clark Memorial Bridge are not tolled in connection with the project. Find more information at www.RiverLink.com.

Find more details on the Ohio River Bridges Project at www.kyinbridges.com.

RiverLink Local Transponders Back in Stock

Drivers will receive their transponders in coming days

Jan. 20, 2017 – RiverLink local transponders are back in stock at customer service centers in Louisville and Jeffersonville. The transponders are available to drivers opening prepaid RiverLink accounts. Orders are being fulfilled, and drivers who opened accounts online or by phone in late December and January will receive their transponders in the mail in the coming days. Transponders are mailed free of charge.

Drivers that have requested RiverLink local transponders should expect to receive them by mid-February. RiverLink E-ZPass transponders have remained in stock.

Customer service centers are located at 400 E. Main St. in Louisville and 103 Quartermaster Ct. in Jeffersonville. The centers are open 7 a.m. – 7 p.m. Monday – Friday. They are also open 8 a.m. – 2 p.m. Saturday.

 

Drivers with Prepaid Accounts are Paying Lowest Rates

Drivers with RiverLink accounts waiting for transponders to arrive are paying the lowest rates, including the frequent-user discount. License plates are being scanned, matched to prepaid accounts and the transponder rate applied until transponders are delivered.

Drivers have requested more than 195,000 RiverLink transponders to date, including more than 160,000 RiverLink local transponders and nearly 36,000 RiverLink E-ZPass transponders. More than 87,000 families and nearly 3,000 businesses have opened RiverLink accounts.

 

Mounting Transponders

It’s important for drivers to properly mount their transponders as soon as they arrive. A transponder is placed on the inside of the windshield, as high and as central as possible. It may be placed on the driver side or passenger side of the rearview mirror.

Transponders should be mounted three inches away from any metal, tint, antenna or defroster.

Drivers should avoid extreme temperatures when mounting their transponders. During cold weather, drivers can warm their car for a few minutes before mounting a transponder.

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RiverLink is the new tolling system making the Louisville – Southern Indiana Ohio River Bridges Project possible. RiverLink is all-electronic tolling, with no toll booths, no coin machines, no lines and no stopping.  Toll rates range from $2-$12.

The new I-65 Abraham Lincoln Bridge, the improved I-65 Kennedy Bridge and the new SR-265 Lewis and Clark Bridge are tolled. The Sherman Minton Bridge and the Clark Memorial Bridge are not tolled in connection with the project. Find more information at www.RiverLink.com.

Find more details on the Ohio River Bridges Project at www.kyinbridges.com.

Kentucky: Lane closures on KY 841 January 23-27,2017

January 19, 2017  – The right lane of KY 841 (the Gene Snyder Freeway) northbound through the tunnel will close at 8:00 p.m. and reopen by 5:00 a.m. January 23-25, 2017. The right lane of KY 841 southbound through the tunnel will close at 8:00 p.m. and reopen by 5:00 a.m. January 25-27, 2017.

Personnel and vehicles will be present on the shoulders of KY 841 and SR 265; therefore motorists are asked to use caution in this area.

First RiverLink Invoices Will Be Mailed Soon

Drivers can open accounts and reduce charges

 Jan. 19, 2017 – Vehicle owners without prepaid RiverLink accounts will soon receive their first invoices for tolled bridge crossings between Louisville and Southern Indiana. Not all vehicle owners will receive invoices at the same time. The first invoices will be sent Friday, with additional mailings to follow in the coming days.

Drivers with prepaid accounts and transponders pay the lowest toll rates. For drivers without prepaid RiverLink accounts, cameras capture license plates and invoices are mailed to registered vehicle owners. Toll rates are higher because of higher administrative costs.

Vehicle owners who receive bills in the mail can still receive lower toll rates, if they contact RiverLink customer service, open a prepaid RiverLink account and request a transponder.

 

RiverLink Invoices

Two one-way crossings in a passenger vehicle, over any of the tolled bridges, will trigger an invoice. Any additional crossings in the vehicle are collected for the next 15 days, and an invoice is mailed to the owner of the vehicle. Additional tolled bridges crossings after the initial invoice, and multiple vehicles registered to the same address, will be billed in separate invoices. Bills are not combined.

Bills can be paid online (www.RiverLink.com, click on the green log-in button at the top right of the screen), by mail, by phone or in person at a RiverLink customer service center.

Invoices are mailed using the following schedule:

  1. The first RiverLink invoice includes only tolls owed, and no additional fees. Vehicle owners have 30 days to pay the bill.
  2. If the bill is not paid, a second bill will be mailed that includes a $5 administrative fee. Vehicle owners have 20 days to pay the second invoice.
  3. If the second bill is not paid, the vehicle owner is in violation and a $25 violation fee is added to the third invoice. The driver has 30 days to pay the third bill.
  4. If the invoice is still not paid, the bill moves to collections and a $30 collections fee is added to the total amount. In addition to moving to the collections process, vehicle owners in Kentucky and Indiana who do not pay their tolls may face restrictions on vehicle registration until tolls and related fees are paid.

Enforcement ensures tolling is fair, and helps to keep rates as low as possible.

 

Open a Prepaid RiverLink Account

Vehicle owners who receive invoices can contact RiverLink customer service by phone or in person, open a prepaid RiverLink account and receive lower toll rates. Vehicle owners can request that current, outstanding tolls be reduced to the transponder rate. Trips taken before opening a prepaid RiverLink account will not qualify for the frequent-user discount.

It costs $2 to cross a tolled bridge in a passenger vehicle with a RiverLink prepaid account and transponder, and $4 to cross a tolled bridge without an account and transponder.

Vehicle owners must complete three steps:

  1. Call 855-RIV-LINK or visit a RiverLink customer service center
  2. Pay the current invoice (outstanding tolls will be reduced to transponder rates)
  3. Open a prepaid RiverLink account

 

Vehicle owners are not able to open a RiverLink account online if there are outstanding tolls associated with the license plate.

To receive the benefits of conversion, drivers must open a RiverLink account before the bill moves to the collection process.

 

Check Invoices Carefully

As with any bill or financial statement, vehicle owners are encouraged to check their RiverLink invoices carefully for accuracy. Each statement will detail trips on tolled bridges for about a 15-day period. The invoice will include the date and time of each crossing, which tolled bridge was crossed and the amount of the toll.

Vehicle owners with questions about their invoices can contact RiverLink customer service by phone (855-RIV-LINK), by email (riverlink.inquiry@riverlink.com) or in person at one of two RiverLink customer service centers.

Customer service centers are located at 400 E. Main St. in Louisville and 103 Quartermaster Ct. in Jeffersonville. The centers are open 7 a.m. – 7 p.m. (EST) Monday – Friday. They are also open 8 a.m. – 2 p.m. (EST) Saturday.

High call volume and heavy traffic at customer service centers is expected as vehicle owners receive their first RiverLink invoices. Vehicle owners are asked to be prepared with their invoice number and license plate number. Patience is requested as wait times will likely be longer than usual.

A callback feature is in place for the morning, midday, and early afternoon hours. Customers who spend five minutes on hold have the option of leaving a preferred callback number. The callback feature is offered through 3 p.m., to help ensure representatives return calls in a timely fashion.

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RiverLink is the new tolling system making the Louisville – Southern Indiana Ohio River Bridges Project possible. RiverLink is all-electronic tolling, with no toll booths, no coin machines, no lines and no stopping.  Toll rates range from $2-$12.

The new I-65 Abraham Lincoln Bridge, the improved I-65 Kennedy Bridge and the new SR-265 Lewis and Clark Bridge are tolled. The Sherman Minton Bridge and the Clark Memorial Bridge are not tolled in connection with the project. Find more information at www.RiverLink.com.

Find more details on the Ohio River Bridges Project at www.kyinbridges.com.