The Ohio River Bridges East End Crossing

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September 21st, 2017 Sweeping Operations

WVB East End Partners will commence roadway shoulder sweeping operations on the evening of September 21, 2017 starting at 7:00 pm. Operations will be conducted between MM 8.78 on Indiana SR 265 and MM 37.8 on Kentucky 841 in both directions of travel and on both sides of the roadway. Work will include the ramps at Exits 10 and 11 in Indiana. Work will conclude by 6:00 am on Friday September 22, 2017.

 

Personnel and equipment will be present on the inside and outside shoulders of the roadway and therefore, motorists are asked to use caution in the area during the sweeping period.

September 23 and 24 Bridge Work

WVB will be performing maintenance to the Eastbound bridge decks of the Lewis and Clark bridge and the Kentucky Approach bridge the weekend of September 23st 2017. On Saturday, the right lane Eastbound will be closed from 7:00 am to 5:00 pm and on Sunday the 24th the left lane Eastbound will be closed from 7:00 am to 5:00 pm. Motorists are reminded to slow down and give plenty of room in these work areas for everyone’s safety.

 

9/11/2017 Lewis and Clark shoulder closure

Starting Monday September 11th 2017 and continuing through Friday the 15th of September, the left shoulder of Westbound Lewis and Clark bridge will be closed for crews to perform touch up work on the bridge. Work will take place from 11 am to 3 pm Monday through Friday. Motorists are encouraged to use caution in the area and give crews plenty of room to work safely.

9/12/2017 Lane Closure SR265 Westbound

Road repair is scheduled for Tuesday September 12th 2017 from 11 am to 3 pm on State Road 265 at mile marker 8.8, just West of State Road 62 in the Westbound lane. WVB will be repairing the concrete shoulder of the roadway that was damaged in an accident. The left lane and the left shoulder will be closed for the duration of this work. Motorists are encouraged to use caution in the area and give workers and their equipment plenty of room to work safely.

 

09/06/2017 Vegetation Management

As mowing work continues WVB will begin spraying operations on Wednesday September 6th, 2017 on the Indiana side on State Road 265 from mile marker 8.78 to mile marker 12.7 in both directions. Work will continue through the week from 8 a.m. to 5 p.m. Motorists are encouraged to watch for equipment and workers in the area and give them plenty of room to work safely.

08/22/2017-09/01/2017 Mowing operations on SR 265 and KY 841

Vegetation Management activities will be taking place from August 22, 2017 until mowing is complete along State Road 265 from mile marker 8.78 to Kentucky in Indiana and KY 841 from Indiana to mile marker 37.8 in Kentucky. Please watch for equipment and workers in the area and give them plenty of room to work safely.

RiverLink Advisory

RIVERLINK STEP-BY-STEP HOW-TO GUIDE NOW AVAILABLE
Customers can find step-by-step help at RiverLink.com

LOUISVILLE, Ky. (Aug. 18, 2017) – It’s now easier for RiverLink customers and drivers who have crossed tolled bridges to get the help they may need. A step-by-step how-to guide has been added to the RiverLink website, www.RiverLink.com.

Drivers will find directions for everything from setting up a RiverLink account to adding auto-replenishment to their account to paying an invoice. The guide offers step-by-step directions and highlighted images from the website to walk drivers through the desired action.

The guide will also help drivers who already have a RiverLink account with the day-to-day management of their accounts. Topics include how to update vehicle information, add money to the account, get a new transponder, file a toll dispute and change to paperless statements.

Drivers without RiverLink accounts who have crossed tolled bridges will be able to use the help guide for such things as paying an invoice, verifying an invoice has been paid and filing a toll dispute.

Drivers can easily access the help guide on the RiverLink website:
1. Go to www.RiverLink.com.
2. Click on the blue “Help” button at the top of the page.
3. Click on Step-by-Step How-To Guide.
4. Click on the topic of choice for step-by-step instructions.

The RiverLink How-To Guide is the latest addition designed to improve the customer experience. Other recent improvements include the addition of more customer service representatives, the start of an automated payment option and the availability of RiverLink starter kits at several retail locations.

Call Response Times

Recent improvements have led to much shorter hold times for customers. The average time to answer a call to RiverLink customer service was less than a minute in both June and July.

The how-to guide is an added resource to help drivers efficiently manage their RiverLink transactions online. Customers can continue to visit one of two RiverLink customer service centers or call RiverLink customer service (855-RIV-LINK) to get the assistance they need.

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Find more information on RiverLink tolling, including answers to frequently-asked questions, at www.RiverLink.com.

Find more details on the Louisville – Southern Indiana Ohio River Bridges Project at www.kyinbridges.com.

Crossings Climb, Call Times Improve In Second Quarter

Major improvements in response times

July 18, 2017The second quarter of tolling on three bridges connecting Louisville and Southern Indiana saw an increase in the number of crossings on the bridges and significant improvements in RiverLink customer service. Tolling on the SR 265 Lewis and Clark Bridge, I-65 Abraham Lincoln Bridge and I-65 Kennedy Bridge started Dec. 30, 2016.

The average time to answer a call to RiverLink customer service dropped dramatically in the second quarter of the year, from an average of 40.5 minutes in the first quarter to an average of 7.9 minutes in the second quarter. Even more improvement was seen in June, the final month of the quarter, when the average time to answer a call was less than a minute.

“We want to thank RiverLink customers for their patience, and let them know significant improvements have been made,” said Megan McLain, innovative finance manager with the Kentucky Transportation Cabinet. “We’re committed to delivering the help customers need in a timely fashion. The numbers show the many improvements we’ve made are working.”

Several steps have been taken to improve the customer experience. The biggest improvement has been increasing the number of customer service representatives. Currently 75 representatives answer calls to RiverLink customer service. Not only are calls being answered more quickly, but the number of calls abandoned has dropped dramatically.

An automated payment option was added in May, allowing customers to pay an invoice over the phone without ever talking to a customer service representative. Several improvements have also been made to the website, including the addition of a RiverLink Help section earlier this year. The RiverLink Help section is currently being updated, and will soon include step-by-step tutorials for managing RiverLink accounts.

Second Quarter Crossings

Nearly one million more drivers crossed the three tolled bridges in the second quarter of the year. Nearly 8 million crossings were recorded on the three bridges in April, May and June.

The average number of weekend and weekday crossings on tolled bridges both increased in the second quarter. The average number of weekday crossings climbed just over 10 percent in the second quarter, and the average number of weekend crossings climbed just over 18 percent.

The number of crossings increased on all three of the tolled bridges in the second quarter, with the largest increase seen on the Lewis and Clark Bridge.


Accounts and Transponders

Consistent growth was seen in the second quarter in the number of RiverLink accounts, and the number of RiverLink local transponders and RiverLink E-ZPass transponders requested. The number of RiverLink accounts increased 17 percent in the second quarter, with nearly 126,000 accounts opened by the end of June. A total of nearly 276,000 RiverLink local transponders and RiverLink E-ZPass transponders have been requested.

“We’re pleased to see more people opening RiverLink accounts and getting RiverLink transponders,” said Andy Dietrick, spokesperson for the Indiana Department of Transportation. “However, we’re not seeing a substantial increase in the number of drivers crossing tolled bridges with transponders. It’s important for all drivers to remember that when they cross with a transponder and prepaid account, they’re paying the lowest toll rates.”

An average of 59 percent of drivers crossed tolled bridges with transponders during weekdays in the second quarter, an increase of 3 percentage points from the first quarter of the year.

Drivers Without Accounts

More drivers in Kentucky and Indiana crossed the tolled bridges with transponders in the second quarter. The number of Kentucky drivers crossing the tolled bridges without prepaid accounts and transponders dropped more than 14 percent, and the number of Indiana drivers crossing without prepaid accounts and transponders dropped nearly 12 percent. The number of out-of-state drivers without transponders and prepaid accounts dropped 3 percent from the first quarter.

For drivers without prepaid accounts and transponders, cameras capture an image of the license plate and an invoice is mailed to the registered owner of the vehicle. There’s no need for drivers to take any action until the invoice arrives. Initial invoices are for tolls owed, and do not include any penalties.

Frequent-User Discount

The number of drivers who qualified for the frequent-user discount was consistent, with a 2 percent increase in the number of frequent-users in the second quarter of the year.

The frequent-user discount is an automatic credit after 40 trips are posted on any of the three tolled bridges in a calendar month. The credit is 50 percent, and each additional trip that month is also discounted 50 percent.

The frequent-user discount is only for drivers in passenger vehicles with RiverLink personal accounts who maintain a positive balance. The frequent-user discount is per transponder, not per account.

Revenue to Date

Revenue numbers are preliminary for the second quarter. At the end of the second quarter, nearly $35 million had been collected and split evenly between Indiana and Kentucky. An additional $3.3 million will be received from E-ZPass systems in other states (drivers who crossed the tolled Ohio River bridges with E-ZPass transponders from other states).

The billing cycle is still active, and additional money is being collected from vehicle owners who have received invoices.

Revenue collected to date is in line with expectations, and both states are meeting their financial obligations for the Bridges Project. Toll revenue can only be used to meet financial obligations of the project and for operation and maintenance of the project area.

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Find more information on RiverLink tolling, including answers to frequently-asked questions, at www.RiverLink.com.

Find more details on the Louisville – Southern Indiana Ohio River Bridges Project at www.kyinbridges.com.

Riverlink Transponders Available At Retail Locations

Prepaid transponders available at Speedway locations in KY and IN

June 29, 2017 –  Drivers have another option for purchasing RiverLink transponders. RiverLink starter kits are now available at Speedway locations throughout Kentucky and Indiana. The kit includes a RiverLink prepaid transponder that can be used on the three tolled bridges connecting Louisville and Southern Indiana, a reload card and a RiverLink customer agreement.

The retail kits are sold at all Speedway locations in Indiana and Kentucky, and should be in stock at all 381 stores in the two states. The transponders are sold at 258 Speedway locations in Indiana and 123 locations in Kentucky, including more than two dozen locations in Louisville.  Additional retailers are expected in the future.

Drivers do not need to register their transponder or their car to use the prepaid transponder. They simply need to purchase the kit and activate it at the store register. The RiverLink starter kit can be found with other prepaid cards and gift cards in Speedway stores.

Using a RiverLink Starter Kit

Purchasing and using a RiverLink retail kit is easy:

  1. Load $20 to $500 on the transponder at checkout. There is a one-time $3.00 activation fee.
  2. Place the transponder on the inside of the car windshield, as instructed.
  3. The RiverLink prepaid transponder is ready to use on any of the three Louisville – Southern Indiana Ohio River tolled bridges.
  4. Keep the RiverLink card and use it to reload the prepaid RiverLink transponder at a participating Speedway location. The minimum balance to reload a prepaid transponder is $20. There is a $1.50 reloading fee every time money is added to the transponder.

Money can only be added to a prepaid retail transponder by using the reload card at a participating Speedway location, not a RiverLink customer service center.

A positive account balance is required to pay the lowest toll rates. If the prepaid retail RiverLink transponder reaches a zero balance, drivers will pay higher toll rates, and receive an invoice in the mail.

The tolled bridges are the I-65 Abraham Lincoln Bridge, the I-65 Kennedy Bridge and the SR 265 Lewis and Clark Bridge.

Customers can call 855-RIV-LINK (855-748-5465) to check the balance on the reloadable, prepaid transponder. The transponder number, located on the back of the reload card, is needed. The number is also available on the RiverLink local transponder.

RiverLink local transponders are non-transferable and can’t be moved from vehicle to vehicle. If a driver attempts to remove the transponder from the windshield, the transponder will be destroyed.

Registering a RiverLink Prepaid Transponder

Drivers can choose to register prepaid transponders to eliminate reloading fees and to access additional services.

Registering the transponder allows customers to better manage their RiverLink account. Customers can check account balances and add money to the account online, through the automated phone system or by talking to a customer service representative.

To register a prepaid transponder purchased at a retail location:

  1. Call 855-RIV-LINK (855-748-5465) or visit a RiverLink customer service center.
  2. Provide personal and vehicle information (license number, year, make, model and color) to register the transponder.
  3. Enjoy the full benefits of a RiverLink prepaid account, with no reloading fees, access to auto-replenishment and access to account statements.

RiverLink is all-electronic tolling with no stopping, no slowing, no lines and no coin machines. Toll rates range from $2-$12, depending on the size of the vehicles. Drivers with prepaid accounts and transponders pay the lowest rates.

For drivers without prepaid accounts and transponders, cameras capture an image of the license plate and an invoice is mailed to the registered owner of the vehicle. There’s no need for drivers to take any action until the invoice arrives. Initial invoices are for tolls owed, and do not include additional fees.

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Find more information on RiverLink tolling, including answers to frequently-asked questions, at www.RiverLink.com.

Find more details on the Louisville – Southern Indiana Ohio River Bridges Project at www.kyinbridges.com.

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