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HELP AT YOUR FINGERTIPS: AUTOMATED SYSTEM NOW AVAILABLE

Add money to your RiverLink account or pay an invoice by phone 24/7

LOUISVILLE, Ky. (May 26, 2017) –  You can add money to your RiverLink prepaid account or pay your RiverLink invoice by picking up the phone. A new automated system means there’s no need to talk to a customer service representative to check your RiverLink account balance, add money to your prepaid account or pay an invoice. The automated phone system is available 24 hours a day, 7 days a week.

RiverLink account holders can continue to manage their accounts and drivers with invoices can continue to make payments online, www.RiverLink.com. Use the green buttons at the top of the home page.

RiverLink Account Holders

Drivers with RiverLink prepaid accounts can call 855-RIV-LINK to check their account balance, and to add money to their accounts. There’s no need to talk to a customer service representative. Drivers will need their RiverLink account number and their 4-digit PIN number.

If drivers don’t remember their PIN number, it’s available online at www.RiverLink.com. Drivers should click Account Features and Edit Account to highlight and reveal the 4-digit PIN number.

Account holders simply press 1, enter their RiverLink account number and follow voice prompts to add money to their account. Money can be added using a credit card or debit card.

RiverLink Invoices

In addition to the existing online payment option, drivers who receive RiverLink invoices now have the option of paying the invoice through the automated phone system. After calling 855-RIV-LINK, drivers should hit 2 if calling about an invoice. To make a payment, a driver should then hit 1, enter the reference number located on the toll invoice and follow voice prompts.

Payments can be made by credit card or debit card. There’s no need to talk to a customer service representative. Drivers will receive a confirmation number after making a payment.

Violation Notices

The first violation notices will soon be sent to drivers who have outstanding toll invoices. A violation notice is sent after the first and second toll notices have not been paid. Invoices are mailed using the following schedule:

  1. The first RiverLink invoice includes only tolls owed, and no additional fees. Vehicle owners have 30 days to pay the bill.
  2. If the bill is not paid, a second invoice will be mailed that includes a $5 administrative fee. Vehicle owners have 20 days to pay the second notice.
  3. If the second bill is not paid, the vehicle owner is in violation and a $25 violation fee is added to the third invoice. The driver has 30 days to pay the third bill.
  4. If the invoice is still not paid, the bill moves to collections and a $30 collections fee is added to the total amount. In addition to moving to the collections process, vehicle owners in Kentucky and Indiana who do not pay their tolls may face restrictions on vehicle registration until tolls and related fees are paid.

The majority of violation notices are being sent on a delayed schedule, which has allowed more time for drivers to pay first and second notices received. The additional time has also allowed for continued improvements to the customer service call center. Call volume remains high, but additional staff is helping to shorten hold times.

Drivers continue to have the option of leaving a preferred callback number, and a customer service representative will return the call. The callback feature is offered through 3 p.m. each day, to help ensure timely responses. If the return call is missed, the driver must leave his number again to get back in the call queue.

Drivers with violation notices will begin receiving them in early June. The violation notices will be sent on a continuing cycle. Enforcement ensures tolling is fair, and helps to keep rates as low as possible.

Auto-Replenishment

RiverLink is all-electronic tolling, and drivers with prepaid RiverLink accounts and transponders pay the lowest toll rates. It’s not enough to have a RiverLink account. Tolling is prepaid, and drivers must maintain a positive account balance.

If an account reaches a negative balance, the driver will pay a higher toll rate and receive an invoice in the mail. If a driver crosses a tolled bridge with a negative balance, the account will be locked until tolls owed are paid.

Drivers who choose auto-replenishment will always have a positive balance, and will pay the lowest toll rates. When a RiverLink account reaches a low balance, the replenishment amount is automatically added to the account using the payment method on file.

RiverLink account holders can set up auto-replenishment in 3 easy steps:

  1. Log on to the prepaid RiverLink account at www.RiverLink.com.
  2. Click Payments/Manage Payment Methods to add a payment method.
  3. Click Account Features/Edit Account to choose auto-replenishment. Be sure to save changes.

The minimum replenishment amount is $20.00, and the minimum account balance to trigger auto-replenishment is $6.00. Drivers should consider a replenishment amount that matches expected monthly toll usage.

 

RiverLink is all-electronic tolling with no stopping, no slowing, no lines and no coin machines. Toll rates range from $2-$12, depending on the size of the vehicles. Drivers with prepaid accounts and transponders pay the lowest rates.

Drivers can open a prepaid RiverLink account at www.RiverLink.com. New account holders will pay the lowest toll rates, if they’ve established a prepaid account, while they wait for their transponders to arrive.

For drivers without prepaid accounts and transponders, cameras capture an image of the license plate and an invoice is mailed to the registered owner of the vehicle. There’s no need for drivers to take any action until the invoice arrives. Initial invoices are for tolls owed, and do not include any penalties.

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Find more information on RiverLink tolling, including answers to frequently-asked questions, at www.RiverLink.com.

Find more details on the Louisville – Southern Indiana Ohio River Bridges Project at www.kyinbridges.com.

 

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